Refund policy

7-day refund (every course)

Within 7 days of paying, you get your money back if:

• you paid but can't get into the course, or
• promised lessons or live sessions weren't delivered, or
• the course isn't what its course card described, and you've done less than 20% of it.

30-day guarantee (courses that show it)

Everything above for 30 days instead of 7, plus a no-questions refund as long as you've done less than 30% of the course.

Memberships

Each monthly payment follows the course's policy, counted from that payment. Not renewing simply ends access when the month is over; nothing is charged automatically.

How to ask, and how fast

• Open the course from My learning and choose Refund. Tell us what went wrong; it takes a minute.
• We decide within 2 working days. If it's approved, access to the course ends.
• The money goes back to how you paid. Banks usually show it in 5 to 7 working days.
• Teachers aren't paid until the refund window closes, so a refund never depends on getting money back from them.

When refunds don't apply

• After the window ends, or after the progress limits above, except where the law gives you more.
• Abuse, such as buying, copying the course and asking for a refund. We can refuse those and close the account.

Not happy with a refund decision? Write to skillmelaofficial@gmail.com or our grievance officer.